Frequently Asked Questions
Everything you need to know about bringing Animato style into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days. You will receive a tracking number as soon as your piece leaves our warehouse.
Do you offer international shipping?
Currently, Animato ships to the contiguous United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and unassembled to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, sustainability is at the heart of Animato. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure our furniture is as kind to the planet as it is to your home.
How can I track my order status?
Once your order is placed, you will receive a confirmation email. When your items ship, a second email will be sent containing a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.